JW
John W

1 reviews | Active since Jul 2011

07 Jun 2017, 14:19

ABSA stole my money

<p>See below. Self-explanatory. A simple query, which ABSA has chosen to ignore for 5 days. I can only assume they stole my money and are now deliberately ignoring me.</p> <p> </p> <p>-------- Original message --------<br />From: John<br />Date: 2017/06/02 15:25 (GMT+02:00)<br />To: Absa Saving ********** Absa Client Services ********** />Subject: Missing unit trust account</p> <p>Hi</p> <p>Last Sunday, 28/05/2017, I paid R2 000.00 for a new unit trust investment, in the ABSA Sterling Income Fund.</p> <p>I still can't see this amount/account on my online banking profile with the rest of my ABSA unit trusts.</p> <p>When can I expect it to show?</p> <p>Thanks.</p> <p> </p> <p>From: Absa Saving ********** />Date: Fri, Jun 2, 2017 at 4:05 PM<br />Subject: Re: Missing unit trust account [EC: 9c357241]<br />To: John</p> <p><br />Thank you for your e-mail.</p> <p>Your e-mail has been forwarded through to a consultant who will investigate your enquiry or complaint, and reply as soon as possible.<br />This email service is available from Monday to Friday between 8:00am-16:30pm.</p> <p>As an alternate service, please call the following numbers from Monday to Friday between 8:00am and 16:30pm:</p> <p>Prosperity Accounts: ***<br />Savings and Investments: ***<br />Transactional Packages: ***</p> <p>Other numbers:</p> <p>Stop Cards: ***<br />Actionline: ***</p>

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Replies (2)
Absa
Absa's reply08 Jun 2017, 10:54
Official

Dear Customer

Thank you for bringing this matter to our attention. Kindly provide us with your account/ID number to log a formal complaint for investigation. Also use the private reply for me to see the details. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Absa
Absa's reply08 Jun 2017, 12:49
Official

Thank you