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1 reviews | Active since Oct 2016

28 Oct 2016, 12:20

ABSA STOLE MONEY

<p>CASE NO ********** - ON THE 01/06/2016 THE LADY HOW IS WORKING FOR ME DRAW MONEY FROM THE ATM IN CRADELSTONE MALL. R600.00 SH DID NOR RECEIVED THE MONEY FROM THE ATM. ALTHOUG SHE HAD MONEY IN THE BANK. SHE WENT IN TO THE BANK IN CRADELSTONE, OPENED A CASE. THEY PROMISED HER THE MONEY WILL BE BACK IN HER ACCOUNT WITH IN 9 DAYS, IT IS NOW THE 28/10/2016 AND STILL THE MONEY IS NOT BACK IN HER ACCOUNT. EVER TIME WE PHONE . ABSA PROMISE TO GET BACK TO HER, BUT NEVER GETS BACK. THIS IS NOT FAIR TO HER AS SHE HAS WORKED VERY HARD TO EARN HER MONEY AND ABSA JUST STEELS IT FROM HER.</p> <p> </p>

0
Replies (8)
Absa
Absa's reply28 Oct 2016, 13:17
Official

Dear Danel

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update03 Nov 2016, 11:16
Reviewer Update

Still no reply from ABSA, NOT EVEN ONE CALL....... JUST MORE EMPTY PROMISES!!!!!!!!!!!!!!!

Absa
Absa's reply03 Nov 2016, 15:20
Official

Good day Danel

Apologies, the matter is still being investigated and i promise we will get to the bottom of it and get back to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update03 Nov 2016, 15:45
Reviewer Update

This has been outstanding since 01/06/2016...

Absa
Absa's reply04 Nov 2016, 09:50
Official

Hi Danel

Kindly remember that this matter was only brought to my attention recently hence my promise to you that we will definately get back to you.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update08 Nov 2016, 08:49
Reviewer Update

Any progress on this Case?

Absa
Absa's reply08 Nov 2016, 16:52
Official

Afternoon Danel

I have tried to call you but subscriber not available.

Kindly note that the client has been refunded.

We apologise for any inconvenience caused.

Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd

Best regards,

's update11 Nov 2016, 09:01
Reviewer Update

Thanks, After a long struggel the money was returned. Thanks Nthabiseng Sibande. I am happy wit your service.