TR
Thomas R

1 reviews | Active since Mar 2009

12 Feb 2020, 09:31

ABSA Stockbrokers, pathetic is the rule, not the exception.

Well it has now become the rule and not the exception anymore...... ABSA Stockbrokers..... NEVER do they respond to my queries and I always first have to complain on Hellopeter before they respond. Every single time! Please appoint a proper management team there.

Anyway, on Monday morning I sent an email asking them to reset my password as I have forgotten the password. I emailed because I live on a remote farm with no cellular reception. Anyway their auto responder said someone would contact me within no longer than 48 hours. Well 48 hours have come and gone with no word from them and my account remains blocked. I had two very important trades to make but of course, after 48 hours have passed the opportunities do not exist anymore.

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Replies (1)
Absa
Absa's reply12 Feb 2020, 19:09
Official
Dear Thomas

Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback via email or making contact with you telephonically. 
 
Regards
 Lebogang Mashiane 
 Specialist Case Manager
 Customer Value Management