Absa Stockbrokers Incompetence

I have been trying to close my ABSA stockbroking account for a few months now. The last 3 weeks i have been phoning the call centre (***) and querying when my account will be closed. Every week i get given a different story. This week i was told that it has been noted but they dont know when it will be closed. What kind of operation is this??? What really makes me angry is that every month end the account incurs charges. which ends up putting the account in arrears that i have to settle at my own cost.