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Ben L

1 reviews | Active since Mar 2009

27 Jul 2021, 14:16

ABSA Stockbrokers Fail

@Absa Stockbrokers - Am I the only one receiving zero service? Post a request by e-mail, no reply. Phone, they suggest you e-mail. I only want to transfer my account, please help. C-***3

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Replies (3)
Absa
Absa's reply27 Jul 2021, 15:42
Official
 Dear Ben De Lange

Thank you for bringing this matter to the attention of Absa bank. Please accept my sincere apology for the level of service you have experienced. My name is Lebogang and I will be your dedicated contact person and I will immediately investigate your complaint raised with us. Your complaint reference number is  C-***9.

Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care 

Best regards,

BL
Ben L's update29 Jul 2021, 16:11
Reviewer Update
Just provide feedback.
And transfer my account
The reference number for this Case is C-***9 The reference number for this Case is C-***6. The reference number for this Case is C-***3

E-mailing just results in another case number.
Absa
Absa's reply30 Jul 2021, 11:05
Official
 Dear Ben De Lange 
With reference to the above and more specifically your complaint addressed to the Disputes Resolution department.
 
 Please accept our sincere apology for any inconvenience caused and the delay in resolving the matter. 

Please note that the matter is still under investigation and will keep you informed as soon as I receive feedback. 

 Kind Regards

Lebogang Mashiane
Specialist Case Manager
Customer Value Management: Customer Care  

Best regards,