HB
Herman B
1 reviews | Active since Jun 2020
08 Jun 2021, 12:56
ABSA Stockbrokers deactivated my account without any pre-warning
ABSA Stockbrokers deactivated my account without any pre-warning out of the blue. There is also no way to discuss this with a human as their call centre just keep you on hold forever. I have been a customer with them for nearly 20 years now and am currently losing money by not being able to trade my stocks.
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Absa's replyOfficial
08 Jun 2021, 16:25Dear Herman, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe
Absa's reply08 Jun 2021, 16:25
Official
Dear Herman, Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback / resolution via email or making contact with you telephonically within 4 hours. I look forward to being of service to you. Vanessa Crowe