Absa Stockbrokers and Portfolio Management Poor Service

On the 24 July 2025 I sent Absa Stockbrokers and Portfolio Management. I explained that my late wife had shares with SAB ZENZELE KABILI. Geneveve Chauke a Client Relations requested that I send some documents which included letter of executorship. I sent the documents.

On the 27 July I sent the documents to an email to ***.

After noticing that she's not responding to my follow up emails. I sent an email onto the 30 July that they are not replying to my emails. Then she rep**** at 13:05 with an apology that she was not at work.

I sent them a Letter of authority but I was told they needed a letter of executorship. I told the agent that the Master’s Office would want to know the asset before the letter of executorship is issued. I asked what should we put on the letter of executorship and she rep**** that management said I can put there the following:

Absa Stockbrokers and Portfolio Management : Trading Account : ******* MRS M ******

My disappointment is that Absa should know better that Master’s Office will need the voucher of this asset. I had to drive to the Master’s Office and they were clear that the letter of executorship can't be issued without a voucher stating the amount.

I sent the letter to *** so that they can provide that information. The same agent kept on sending me an email that a letter of executorship is needed. At last she responded with the below email:

What makes me angry about this email response is "documents will be forwarded". Not that they forwarded the documents already. It will take 6 - 8 weeks to verify the documents and the death.

How on earth can this take so long to be verified? How come Absa Management does not know the process to acquire letter of executorship? Which system are they using for the public to wait for 8 weeks for verification of documents?. Even the Letter of authority assets are mentioned on it. Instead I'm advised that the Master’s Office must put there': Absa Stockbrokers and Portfolio Management : Trading Account : ******* MRS M ******

I'm not happy about this service. Someone must do something.

Good day

Please note that your documents will be forwarded to our Verifications Team for review. The review process typically takes between 6 to 8 weeks

We will only be able to provide information once the documents and the death have been verified

Your case c-***0 has been transfered to our Onboarding Team who will be provide feedback.

Should you require further assistance please do not hesitate to contact us.

Kind Regards

Geneveve Chauke Client Relations Absa Stockbrokers and Portfolio Management

T ***E *** W www.absa.co.za