Absa Stockbrokers

A few weeks ago Absa started migrating to a new trading platform with problems for their clients as could be seen on television headlines, clients being locked out and endless problems to reset passwords. At the end of last week I had another notice informing me that they have again (or still) are in the process of migrating to a new platform. I have followed the prompts to renew / reset my password which I have done. This did not help and as of today (Wednesday) I am still locked out. I went to my Absa branch this morning to try to get assistance. After holding on for about 15 minutes on their line to the help desk I was told that the responsible people for maintaining the platform will call me back in an hour. I have been waiting ever since and has in the meantime sent an e mail request for them to contact me urgently. I am still waiting and will probably be waiting until doomsday. In the meantime I am unable to access my account to work. This is just unacceptable and it is clear that Absa is completely unable / struggling to assist their clients. Hope this complaint which will probably echo many other client's concerns, will lead to some kind of assistance