ABSA Stockbrokers

It is reassuring to read in the standard, computer generated letter that Absa Stockbrokers use as response to all e-mails “At Absa, we are committed to giving you exceptional service”. Sadly in real life this is not the case as they seem to have gone into hiding since the launch of their new trading platform on June 8. They have simply become uncontactable by phone as well as e-mail. Consequently I am in the process of winding down my trading account by transferring to my current account money not presently tied up in shares. An error has however occurred on their system as R50000 requested to be transferred on July 7 was deducted from my trading account twice. I have notified them but, as expected, only received the usual computer generated reply. Judged by their current pathetic level of service I am concerned that the R50000 will remain out of my account. I am desperate and frustrated and do not think it is unreasonable to expect to be dealing with a real live person at a company claiming to be “committed to give exceptional service”. How sad that I cannot at present give my own bank more than a zero rating for customer service.