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Christine R
1 reviews | Active since Mar 2019
08 Jun 2021, 10:30
ABSA Stockbroker let down
I received a message this morning when trying to lock in to my Stockbroker account...Account revoked. I have seen no prior warnings of anything that could've let to this. I was still able to access the account last night! I called the call center, and waited in the que for 20 minutes. The mail one is asked to send, has a turn-around time of 24 hours! I stand the chance to loose money I could've potentially made by trading. Check my mail - it doesn't have an account number, because I can't access the account. Neither can I send an ID number on an open platform like Gmail. So where does that leave my query ABSA...?
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Replies (9)0
Replies (9)
Absa's replyOfficial
08 Jun 2021, 11:30Dear Christine Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Jun 2021, 11:30
Official
Dear Christine Rheeder Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next four hours . The reference number to your complaint is C-***5 Kind regards,Rezona Louw Group Customer Care
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Christine R's updateReviewer Update
09 Jun 2021, 14:02I have not received an answer. It is my second day not being able yo trade...
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Christine R's update09 Jun 2021, 14:02
Reviewer Update
I have not received an answer. It is my second day not being able yo trade...
Absa's replyOfficial
09 Jun 2021, 15:21 Dear Christine Rheeder Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply09 Jun 2021, 15:21
Official
Dear Christine Rheeder Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
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Christine R's updateReviewer Update
09 Jun 2021, 16:08Thank you - the mail came through a few minutes ago. Please refer to my response
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Christine R's update09 Jun 2021, 16:08
Reviewer Update
Thank you - the mail came through a few minutes ago. Please refer to my response
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Christine R's updateReviewer Update
10 Jun 2021, 14:10Hallo ABSA
I am sitting in your Irene branch. So while I am waiting, please note that I am still not able to log in. I apreciate you moving me to a new platform, but can I please access it?! The link you mailed, is working. The reset your password function I was suggested to use, does not. I have both my old number and new number ready for when the OTP number comes through... it's not. I sent a mail this morning requesting a call back after I called your call centre again... NO ONE has called. Now I am on day number 3 - worse off than the day before yesterday.
I am sitting in your Irene branch. So while I am waiting, please note that I am still not able to log in. I apreciate you moving me to a new platform, but can I please access it?! The link you mailed, is working. The reset your password function I was suggested to use, does not. I have both my old number and new number ready for when the OTP number comes through... it's not. I sent a mail this morning requesting a call back after I called your call centre again... NO ONE has called. Now I am on day number 3 - worse off than the day before yesterday.
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Christine R's update10 Jun 2021, 14:10
Reviewer Update
Hallo ABSA
I am sitting in your Irene branch. So while I am waiting, please note that I am still not able to log in. I apreciate you moving me to a new platform, but can I please access it?! The link you mailed, is working. The reset your password function I was suggested to use, does not. I have both my old number and new number ready for when the OTP number comes through... it's not. I sent a mail this morning requesting a call back after I called your call centre again... NO ONE has called. Now I am on day number 3 - worse off than the day before yesterday.
I am sitting in your Irene branch. So while I am waiting, please note that I am still not able to log in. I apreciate you moving me to a new platform, but can I please access it?! The link you mailed, is working. The reset your password function I was suggested to use, does not. I have both my old number and new number ready for when the OTP number comes through... it's not. I sent a mail this morning requesting a call back after I called your call centre again... NO ONE has called. Now I am on day number 3 - worse off than the day before yesterday.
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Christine R's updateReviewer Update
11 Jun 2021, 08:21Good morning
So today is the start of day 4, maybe 5, since I started with this query. I have sent mails, called, used Hellopeter and even went into an ABSA branch. Has no one, not even ONE person, considered calling me? Hey Rozane - thanks for your direct number! Do you mind putting the handset on the receiver? It's been emgaged simce the day you provided it. All I want is for anyone there to reset my password - my gosh you can even choose something in Chinese! YOU moved me to a new platform. I get that you informed me, but nowhere did you mention the invonveniemce. So FNB did the same thing, and nothing changed in the lives of their customers. How do you like them apples?!
So PLEASE I beg you... PLEASE help me. I am a Platinum client. I have been with ABSA since 1997. I've purchased two properties through you, I've owned 11 cars financed by you. I am nothing better than the next customer, but I believe that somewhere out there in the big world, it should mean something in terms of loyalty and support...-
So today is the start of day 4, maybe 5, since I started with this query. I have sent mails, called, used Hellopeter and even went into an ABSA branch. Has no one, not even ONE person, considered calling me? Hey Rozane - thanks for your direct number! Do you mind putting the handset on the receiver? It's been emgaged simce the day you provided it. All I want is for anyone there to reset my password - my gosh you can even choose something in Chinese! YOU moved me to a new platform. I get that you informed me, but nowhere did you mention the invonveniemce. So FNB did the same thing, and nothing changed in the lives of their customers. How do you like them apples?!
So PLEASE I beg you... PLEASE help me. I am a Platinum client. I have been with ABSA since 1997. I've purchased two properties through you, I've owned 11 cars financed by you. I am nothing better than the next customer, but I believe that somewhere out there in the big world, it should mean something in terms of loyalty and support...-
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Christine R's update11 Jun 2021, 08:21
Reviewer Update
Good morning
So today is the start of day 4, maybe 5, since I started with this query. I have sent mails, called, used Hellopeter and even went into an ABSA branch. Has no one, not even ONE person, considered calling me? Hey Rozane - thanks for your direct number! Do you mind putting the handset on the receiver? It's been emgaged simce the day you provided it. All I want is for anyone there to reset my password - my gosh you can even choose something in Chinese! YOU moved me to a new platform. I get that you informed me, but nowhere did you mention the invonveniemce. So FNB did the same thing, and nothing changed in the lives of their customers. How do you like them apples?!
So PLEASE I beg you... PLEASE help me. I am a Platinum client. I have been with ABSA since 1997. I've purchased two properties through you, I've owned 11 cars financed by you. I am nothing better than the next customer, but I believe that somewhere out there in the big world, it should mean something in terms of loyalty and support...-
So today is the start of day 4, maybe 5, since I started with this query. I have sent mails, called, used Hellopeter and even went into an ABSA branch. Has no one, not even ONE person, considered calling me? Hey Rozane - thanks for your direct number! Do you mind putting the handset on the receiver? It's been emgaged simce the day you provided it. All I want is for anyone there to reset my password - my gosh you can even choose something in Chinese! YOU moved me to a new platform. I get that you informed me, but nowhere did you mention the invonveniemce. So FNB did the same thing, and nothing changed in the lives of their customers. How do you like them apples?!
So PLEASE I beg you... PLEASE help me. I am a Platinum client. I have been with ABSA since 1997. I've purchased two properties through you, I've owned 11 cars financed by you. I am nothing better than the next customer, but I believe that somewhere out there in the big world, it should mean something in terms of loyalty and support...-
Absa's replyOfficial
11 Jun 2021, 15:17 Dear Christine Rheeder Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Jun 2021, 15:17
Official
Dear Christine Rheeder Thank you for your posting.
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
Please refer to our email send to your personal email address.
Kind regards,Rezona Louw Group Customer Care
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Christine R's updateReviewer Update
11 Jun 2021, 15:24Hi Rezona
First of all; thank you for taking my call. Secondly; the manager called me from his personal number, and explained to me what the problem is (referring to the e-mail you sent). He has also commited to a time line. This was really all I wanted. Someone to answer me, an explanation and a solution.
I hope to change my review on Monday to more stars.
First of all; thank you for taking my call. Secondly; the manager called me from his personal number, and explained to me what the problem is (referring to the e-mail you sent). He has also commited to a time line. This was really all I wanted. Someone to answer me, an explanation and a solution.
I hope to change my review on Monday to more stars.
CR
Christine R's update11 Jun 2021, 15:24
Reviewer Update
Hi Rezona
First of all; thank you for taking my call. Secondly; the manager called me from his personal number, and explained to me what the problem is (referring to the e-mail you sent). He has also commited to a time line. This was really all I wanted. Someone to answer me, an explanation and a solution.
I hope to change my review on Monday to more stars.
First of all; thank you for taking my call. Secondly; the manager called me from his personal number, and explained to me what the problem is (referring to the e-mail you sent). He has also commited to a time line. This was really all I wanted. Someone to answer me, an explanation and a solution.
I hope to change my review on Monday to more stars.
Absa's replyOfficial
11 Jun 2021, 15:49Dear Christine Rheeder Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care
Absa's reply11 Jun 2021, 15:49
Official
Dear Christine Rheeder Thank you for your posting.
Kind regards,Rezona Louw Group Customer Care
Kind regards,Rezona Louw Group Customer Care