ABSA STILL THE WORSE BANK, ONLY CARES ABOUT ITS REPUTATION BUT NOT ITS CLIENTS' ISSUES

Following an error from AVAF that left my vehicle account in arrears and subsequently only resolved after writing a negative review on HelloPeter, ABSA has not followed on a promise they sent in an apology letter highlighting the impact of the error on my credit score and to reverse my negative credit score. I've contacted Fareed de Koker who signed the apology letter and affirmed that they have communicated with credit bureaus to remove the negative impact on my name, however, all he has done now when I ask for confirmation is to forward my emails to Absa's credit bureau that has not attempted to respond or contact me even after multiple attempts. ABSA I cannot secure any form of accommodation or obtain credit because of the error by the bank to *******ly add an additional service onto my account. It does not make sense why ABSA has its internal process that is limp but only resolve issues once they are reported on this platform. Although it is clear, it's not your client's you care for but your reputation.