ABSA - Still shackled in silo's!

I really thought that ABSA by now - with other banks like FNB and Capitec - will realize the customers wants an "One-Stop" Service. But sending you from one email address/telephone number to another email address/telephone number. I was expectining something beter when I received and email, saying in the signature, that the person helping me now, have the Title " Special Cases"! and will get back to me. Only to my surprise, refering me to another email/telephone number. Great!. Even if I was still in South Africa, maybe a chance, but I said I am in Vietnam, and have an emergency!. (and it was Friday!). Well so mush for an orgnisation that still are schackled down by Silo's. The Logo's and branding change but the bank remains an old ***!. Definately useless to an international traveller. And I am more that 5 years with this bank!