ABSA still deduct funds after account closed

On 11/11/2014 I closed all accounts including my home insurance with ABSA because their call centre told me that they could not deduct the amount monthly but had to deduct it every March. The lady at the other end was very rude and snotty as I tried to explain that I am retired thus this posed a big problem for me. I stood in an ABSA queue for an hour (my back and broken hip killing me) and finally managed to get it closed. On 25/02/2015 I received a notice that they will deduct the R4000 as usual even though my accounts and insurance have been cancelled! After battling with them the whole day and once again standing in a queue for 45 minutes the matter is still unresolved and their reply? : \Sorry Ma'am