SA
Shikhar A
1 reviews | Active since Apr 2013
03 May 2019, 06:43
ABSA still debits after cancelling my policy
On the 16/04/2019 I called to cancel my idirect policy for the end of April which means no more debits should go off my account because I started my new Insurance policy effective 1 May yet I have been debited. Please fix this.
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Replies (2)
Absa's replyOfficial
03 May 2019, 11:42Dear Client,
Thank you for bringing this matter to our attention. I received your response to closure email on Ref # *** and in the process of addressing matter further. I will provide you with feedback shortly
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I received your response to closure email on Ref # *** and in the process of addressing matter further. I will provide you with feedback shortly
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Absa's reply03 May 2019, 11:42
Official
Dear Client,
Thank you for bringing this matter to our attention. I received your response to closure email on Ref # *** and in the process of addressing matter further. I will provide you with feedback shortly
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
Thank you for bringing this matter to our attention. I received your response to closure email on Ref # *** and in the process of addressing matter further. I will provide you with feedback shortly
Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd
SA
Shikhar A's updateReviewer Update
08 May 2019, 11:26Hi
My money hasn't been refunded, I need to follow up, there doesn't seem to to be an interest from ABSA. The call was listened to and the rep from ABSA didn't cancel the policy and there are unreasonable requests for me to supply bank statement, reverse the debit myself or wait for over a week for the money to be refunded. I should not be inconvenienced due to the incompetence of your staff. I was told a manager will call me back yesterday and I still haven't been called back. I WILL NOT DEAL with ABSA EVER AGAIN.
SA
Shikhar A's update08 May 2019, 11:26
Reviewer Update
Hi
My money hasn't been refunded, I need to follow up, there doesn't seem to to be an interest from ABSA. The call was listened to and the rep from ABSA didn't cancel the policy and there are unreasonable requests for me to supply bank statement, reverse the debit myself or wait for over a week for the money to be refunded. I should not be inconvenienced due to the incompetence of your staff. I was told a manager will call me back yesterday and I still haven't been called back. I WILL NOT DEAL with ABSA EVER AGAIN.