ABSA still banking in the dark ages

I cant express my frustration when it comes to dealing with ABSA. I reside overseas and rely on the ABSA mobile app to do my internet banking. However, once a year for some reason the app stops working due to the fact that my device is no longer linked in my online banking. I don’t understand why this happens, but it does.

I cant go into my online banking to link a device as I don’t possess a debit card with a pin, so I cant set linking a device. When I email ABSA for assistance I get no response. To then make matters even worse. My account gets disabled and then have to spend hours trying to get through to an international call centre number.

Is there anyone at ABSA that knows how to deal with their international clients.