Absa still a human to human Bank

Good afternoon, It is with great pleasure that I advise you of the outstanding assistance afforded to me at your Woodland Branch on 28/02/2020. Your Customer Service agent, Penny Mthombeni, assisted by your Manager Customer Service , Mr. Moodley, resolved an issue with a student loan account for my son Bosman. The friendly, efficient and capable resolution of my issue made me happy to be a life long Absa customer, please convey my delight to these human assets that serve as your front line interface with your customers. No amount of slick advertising or brand awareness drives can ever match personal service, keep up your investment in your key customer interface, real people.