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Byron Van Der Westhuizen

1 reviews | Active since Sept 2020

07 Oct 2020, 07:38

Absa steeling my money

I have had enough with Absa as I’ve had 3 months payment relief plus an extra month on one of my loans with Absa..about 1 month ago an Absa person phone me and said let’s fix your account and extend your loan from 42 to 46 months..I said okey thanks.. But still today they keeping taking all the months off my account like Absa took 17000 of my account today and they should of only taken 5000.. This is an every month we’re I have to spend so much money trying to call them and they tell them the whole story over and after looking on the notes in my account then they refund my account.. This is Absa fault as they say and say to me don’t worry it won’t happen next month.

Absa came back on hello peter as you will see my previous review and said they will call me and sort it out..

Not one call or word from Absa

This is a disgrace on Absa how they treat there clients and as I was offered payment relief and then just after all the payment relief is done they take all the money back off my account.

I want full conversation from Absa as this has been happening from Absa for the past 2 months and then I have to wait for like 2 weeks for my refund

As you see my previous review ntabiseng from Absa came back and said that it will be sorted about and I will recieve a phone call from her.. Heard nothing back..

0
Replies (3)
Absa
Absa's reply07 Oct 2020, 11:17
Official
 Dear Customer  Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. It saddens me that even today the refund has not yet been effected into your account and escalations were send whereby i was promised that your matter will be sorted out. I have send another escalations for the matter to be resolved.

My heartfelt apologies to you Byronne. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd 
BVDW
Byron Van Der Westhuizen's update12 Oct 2020, 13:21
Reviewer Update
Thank you I have been refunded my money please can you advise if my account has been fixed and this won’t happen again
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Byron Van Der Westhuizen's update15 Oct 2020, 08:43
Reviewer Update
Still waiting for Absa to call me