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Charmaine C

1 reviews | Active since Jul 2013

16 Sept 2022, 08:54

ABSA steeling from a diseased person

We went to a ABSA branch last year just after my mother passed away (this was in July 2021). The lady said that she will put a hold on the account so it wont be active anymore. No money in and to money out. Also no bank cost because its a diseased account and not active. So I discovered that ABSA is still deducting account fees from my mother's account. This is disgusting and unacceptable how ABSA is steeling from a diseased person just to get their share of money.

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Replies (8)
Absa
Absa's reply16 Sept 2022, 11:27
Official
Dear Charmaine Coetzer Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***6. Kind regards,Group Customer CareRezona Louw
Absa
Absa's reply20 Sept 2022, 12:56
Official
Dear Charmaine Coetzer

We refer to your complaint posted on Hellopeter.

Please accept our sincere apology for any inconvenience caused.

The reference number for your complaint is C-***6.

Kindly provide our office with the letter of executorship and contact details of the executor , to ensure effective investigation and feedback.

Kind regards,Group Customer CareRezona Louw
CC
Charmaine C's update17 Oct 2022, 12:19
Reviewer Update
Good Day,

I'm not sure if you received my email?
Why are you (Decease Estates department) waiting for feedback from the master's office? What do they need?
What is going to happen to the R80 bank fees that ABSA took for more than a year on a deceased account?
Absa
Absa's reply17 Oct 2022, 14:06
Official
Dear Charmaine Coetzer Thank you for your posting.

We will provide you with feedback shortly on email. Kind regards,Group Customer CareRezona Louw
CC
Charmaine C's update18 Oct 2022, 08:54
Reviewer Update
Thank you for your response. Please reply on the other question: What is going to happen to the R80 bank fees that ABSA took for more than a year on a deceased account?
Absa
Absa's reply18 Oct 2022, 10:12
Official
Dear Charmaine Coetzer Thank you for your posting.

We will provide you with feedback shortly on email. Kind regards,Group Customer CareRezona Louw
CC
Charmaine C's update21 Oct 2022, 08:07
Reviewer Update
I haven't received any reply on: What is going to happen to the R80 bank fees that ABSA took for more than a year on a deceased account?
Absa
Absa's reply21 Oct 2022, 11:27
Official
Dear Charmaine Coetzer Thank you for your posting.

We will provide you with feedback shortly on email. Kind regards,Group Customer CareRezona Louw