Absa steeling and refusing to assist to return

Here i have again complain about absa, and there pathetic service. If i could give a negative amount of stars i would.

Again for the umpteenth time absa wrongly took a debit from my acc.

I phoned there complaint centre they said it would be rectified in 3-5 working days, they passed no resolution, so i went to branch, again unwilling to assist, so i phoned again to discover they have my debit dates and various other errors , after apologies they assured me they sent the refund request. Again i have to wait 3-5 working days, again they pass no response no resolution.

And i phone again, just to find out no refund requests were sent as i was promised, and i get put in a loop from 1 agent to another each, less willing to help than the next, I've been on hold for hours, spent time and money trying to contact absa to have it resolved, but to no avail.

Absa you stole R3500 from me, i will be reporting to the ombud of banking, i even instucted you in writing i do not allow any tracking or unauthorised debiting on my account. A law suit will also be on its way, this is the last straw.

Desmond Nel