ABSA *****s YOUR money BEWARE!!!!!!
<p>I have advised ABSA since January 2016 of my intention to sell my property. My problem is I cannot find my notes of dates and names, however, do have an email (with a reference)that I did in fact give notice of my intention to sell so as to avoid being penalised (which happened anyway) Don't know why you bother having a call centre and thanks for the false advertising btw soon as though your pre recorded massage makes us as a consumer aware your calls are recorded but when I called cancellations yesterday to fight for money that is rightfully mine-I was told that your calls simply are NOT recorded and therefore there is no proof that I in actual fact DID give MORE than sufficient notice. Shaun at cancellations was not even interested in investigating just simply well that is that!</p> <p>Reading the current ratings and reviews on ABSA, I think it is absolutely DISGUSTING of you!!!</p> <p>I have been a long standing LOYAL customer of ABSA and you have made more than enough from me but it stops NOW. The service I have ALREADY received from FNB is FANTASTIC - maybe you should take a leaf out of their book (you'd swear I have been banking with them for years).</p> <p> </p>
Dear Hayley
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Hayley
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Hayley
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
Dear Hayley
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Nthabiseng Sibande
Group Customer Care
Absa Bank Ltd
So how is your investigation going or were you just saying you would investigate and then do nothing like you always do? I have still had no reply on my email complaint either which is no surprise either!!!
As luck would have it, it turns out I might not have been able to find my notes of dates and names of call centre staff I spoke to nearly a year ago, but what I did keep was an sms received from ABSA acknowledging receipt of my notice. I also have an sms received from transferring Attorneys 05/08/2016. The new notice required by ABSA says 25/09/2016. If transerring Attorneys received before that date, I would not have been required to give another notice. These sms's are available should you require them (although one would think you would have record of this).
I feel very strongly about you charging penalties incorretly and this matter will be reported to the Obudsman. I hereby request my refund sooner rather than later as this now constitutes THEFT!!!
So how is your investigation going or were you just saying you would investigate and then do nothing like you always do? I have still had no reply on my email complaint either which is no surprise either!!!
As luck would have it, it turns out I might not have been able to find my notes of dates and names of call centre staff I spoke to nearly a year ago, but what I did keep was an sms received from ABSA acknowledging receipt of my notice. I also have an sms received from transferring Attorneys 05/08/2016. The new notice required by ABSA says 25/09/2016. If transerring Attorneys received before that date, I would not have been required to give another notice. These sms's are available should you require them (although one would think you would have record of this).
I feel very strongly about you charging penalties incorretly and this matter will be reported to the Obudsman. I hereby request my refund sooner rather than later as this now constitutes THEFT!!!