Absa *****s your money, admits it and then just shruggs their shoulder when you fight to get your money back

Never authorize a debicheck with ABSA. I authorized a debicheck for R3000 on an account. The debicheck went off twice, but the 1st debicheck shows as an unsuccessful debit, even though there was sufficient money in my account for the debit to go of twice. For 3 days, I send emails - because when you phone, sorry you have to send an email to ***........... Then when yo send an email, you get a response: your request has been sent to a consultant who will contact you shortly.

Then the next day you get a mail - sorry your first debit was unsuccessful and was credited back to your account. But yes it was debited for R3007,97 when I had a R6000 balance in my account- then the debit is returned as UNSUCCESSFUL, but transaction credit shows R0,00. Sorry, but with 25 years of banking experience, in fact anyone with half a braincell would know if an amount is debited and it is unpaid for any reason , when a debit is unsuccessful, it is debited and then credited again. The debit went off, but was never credited again. I am being charged R50 for the unsuccessful debit - which should not have been unsuccessful as there was sufficient funds!!!! After battling a week to get my money back, the *********** debicheck staff of ABSA by names of Nomama (who doesn’t phone you back) Nathi (her team leader Who loves passing the buck and blames every department for being at fault, but cannot resolve the matter) then Isaac Kekana (Nathi’s manager) who is not prepared to make any commitment to resolve my problem by crediting my account or by ensuring that none of my other debits are dishonored as there may not be sufficient funds available for all my d/o’s as I did not budget for an additional R3000 to be ****** from my account. Nomama, another lady (didn’t get her name), Nathi and Isaac admits, they can see the money was taken twice, and never credited back to my account. But they first need to wait for digital dept to check some system and speak to someone, who needs to investigate what happened, BUT they have a backlog and my problem is in the queue. But when I phoned back to follow up - Nomama who promised she has escalated my issue, couldn’t even find my account number - How do I know she actually did escalate my query??? For all I know, my query was only escalated now that I am raising my voice and getting difficult.

Then Isaac Kekana whom I spoke to - supposedly a manager - also gives me the whole run around about the digital dept and investigation etc- is not mandated to authorize a refund to my account.

I could not be bothered two hoots about their internal red tape and back office politics. I want my money back. Hoe they resolve it is not my issue.

4 people admitted to me that ABSA deducted the money from my account and did not credit me again when the debit was unsuccessful. So regardless if their policies or procedures, credit my account to minimise my inconvenience, and sort out your internal politics on your own time. Surely it cannot take any institution with the dynamics of ABSA a week to locate a debit and refund it to my account?????

O yes then Isaac Kekana provides me with his managers number Vincent Moola- but the number does not even exist. So excuse me if I am expressing my dismay (to put it mildly) but I cannot just accept this poor type of service from a company that I was once proud to work for. Now I am ashamed to say I was a staff member at some time.