ABSA *****s your money

Ok so I make a payment to someone and when I do the initial payment a request that a proof of payment gets sent to the receiver, hours go by and numerous phone calls to the receiver to check that they have received the proof of payment and nothing… now it cost me having to log back in to my phone based application forward the POP to myself and then to the receiver. This happens with each and every single payment I make over the years. Now tell me how this is fair that I have to pay twice for notifications sent on one payment, I have to pay for the phone call to the receiver and I have to pay for data to send the receiver the POP out of my own capacity and with a lot of time waisted. Now go calculate how much money, inconvenience, frustration, time and imbarisment it had cost to make only one payment.

Now this is the best part of it all - now you get fed up with all of this and the costs you endured to make a single payment to someone and you try and phone ABSA complaints line - what a joke.

The guy answering the phone is half asleep and answers complaints line… now you start telling him what your problem is and he says he can’t help because you are through to mobile services and that you need to phone complaints when the department is open. When you tell him that you have phones the complaints number and that he answered with the words “complaints line” he starts arguing that it’s not the rite department... when the argument continues he simply puts the phone down on the table and isn’t even willing to listen to what you have to say?

Now the last two questions you need to ask yoursef is: why could he not assist me with my issue if he was from telephone banking department as this was after all a telophone banking (app) issue of me not receiving my notifications. Second question is that if it was past closing time for complaints line why was there someone answering “complaints line” and not just a voice msg notifying me of the department times?

Now do I keep throughing money in the water for something as simple as a proof of payment or do I move my account to a bank with better services?