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Terrence C
1 reviews | Active since Nov 2019
07 Jan 2020, 13:37
ABSA *****s more than R8 000 from my account
Virgin Money, administered by ABSA, has deducted R8 463 from my credit card account without any proper reason. I have queried this with Virgin Money, but it has been 6 working days and they have failed to respond.
The money in question relates to two ********** transactions made on my card in November 2019. The case was investigated by ABSA and the money was rewritten. However, on 28 December 2019, the money was deducted once again without explanation.
How many times do I need to request ABSA to reverse transactions that I did not make? I expect ABSA to return my money to me and restore my credit card account balance.
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Absa's replyOfficial
08 Jan 2020, 08:11Dear Terrence Carney Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
Absa's reply08 Jan 2020, 08:11
Official
Dear Terrence Carney Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically within the next hour . Kind regards,Rezona Louw Group Customer Care
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Terrence C's updateReviewer Update
14 Jan 2020, 11:10Ms Louw indicated that she would provide me with feedback by Monday 13 January 2020. This never happened. This means I have now waited another 5 working days without receiving any feedback or indication of a resolution.
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Terrence C's update14 Jan 2020, 11:10
Reviewer Update
Ms Louw indicated that she would provide me with feedback by Monday 13 January 2020. This never happened. This means I have now waited another 5 working days without receiving any feedback or indication of a resolution.