Absa *****s from the poor

I'm so disappointed with Absa. I've heard a lot complaints but this takes the cup. October 2021 I had a ********** transaction on my card, everything was sorted out but it just downhill from there. I have transactions in my account which "apparently " were not banked on time, resulting in journal transactions going through and my account going into minus then I went to the branch in Centurion (useless exercise and complete waste of my time). No one seems to know what to say to me or how to explain whats going on. When I say yhe account must be closed I'm told I'm liable for the debit balance... HOW? WHEN MY ACCOUNT HAD MONEY WHEN THE PURCHASES WERE DONE... I want a proper explanation or so help me I'm taking this further.