SP
Stephanie P
1 reviews | Active since May 2016
23 Oct 2021, 15:10
Absa *****s from clients
I have an absa personal loan .. due to unforseen circumstances I fell into arreas. I had made payment arrangements to pay. Absa had taken it upon themselves to debit my account for R13000 . I did not authorize this or agree to this.
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Absa's replyOfficial
25 Oct 2021, 11:02Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,
Absa's reply25 Oct 2021, 11:02
Official
Dear Customer Thank you for bringing this unfortunate matter to my attention and please accept my sincere apology. Your reference number is C-***0. I will review and provide you with my specific contact details as well as an expected timeframe for further update/ feedback via email or contacting you telephonically within four hours. Looking forward to being of service to you. Kind regards Nthabiseng Sibande Customer Value Management Absa Bank Ltd
Best regards,