CD
Clerisa D

1 reviews | Active since Aug 2012

27 Oct 2016, 13:35

ABSA *****S CLIENTS HARD EARNED MONEY

<p>I logged a complaint on 1 October about an unauthorised debit order of R600 which was taken from my account by ABSA in Aug 2016. After getting harrassed the collections department almost daily, I finally received a call from ABSA Actionline advising that an urgent refund was requested. Clearly there was zero sense of urgency as that was 2 weeks ago and to date, I have not received a refund.</p> <p>Another unauthorised debit order of R600 for ABSA just went of my account for the second time., which means ABSA has R1200 that belongs to me. Time to switch banks!</p>

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Replies (2)
Absa
Absa's reply27 Oct 2016, 14:29
Official

Dear Customer

Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

CD
Clerisa D's update04 Nov 2016, 08:55
Reviewer Update

Hi Vanessa,

It has been 9 days since I logged this complaint and I have not receive a call or even an email from Absa, is this how Absa treats all their clients?????