NK
Nicole K

1 reviews | Active since Jul 2018

02 Aug 2018, 11:30

ABSA - *****ING PEOPLES MONEY !!!!!!!

Absa life insurance is a **** and Absa as usual *****s people's money from their account , unauthorized and then when you don't have funds in the account for the amount they stole .. they then charge you an insufficient funds charges normally amount too R 400 / R 500 and even up to R1000 sometimes .... on top of what they stole...

I cancelled a funeral policy 4 weeks ago for personal reasons but they still proceeded to debit my account this month on the 1st , the consultant them tells me there is no record of my phone call that I cancelled the policy then she advised that their systems are down and she cannot see who the consultant is and cannot retrieve the call recording , plus I must call back later on when they systems are online. Furthermore when I asked the consultant now to proceed and cancel the policy again she tells me she cannot cancel it until she can listen and find the previous recordings because if she cancels it , I will not get my money back ... This makes no sense at all ......

I am so glad I left this bank , they take every cent you have in your bank account and they have a bank charge for everything even if you **** !!! .... and they ***** YOUR MONEY !!!!!

0
Replies (2)
Absa
Absa's reply02 Aug 2018, 15:32
Official

Dear Client

Thank you for bringing this matter to our attention. Kindly provide me with your ID number (send privately) in order for me to investigate the matter and provide feedback once the matter has been resolved.

Regards
Vanessa Crowe
Group Customer Care
Absa Bank Ltd

NK
Nicole K's update07 Aug 2018, 11:56
Reviewer Update
After 5 days and I have responded with my requested ID number , not a call or response from them ..rather and sms to tell me that my so called unapproved policy has lapsed due to non-payment which in fact they received as there is proof of payment and debit order on on my bank statement, and I STILL DID NOT GET MY REFUND .... Your services are truly pathetic.