Absa *****ing my money in bank charges and refuses to close my account

I have been trying to close my account for over two months and every time I'm told that Absa can't do it because of an outstanding authorized amount of R169 for Netflix from February. I have sorted all my payment with netflix and my account has always been up to date. I really have no interest in keeping my account with you and I pay way too much in bank charges for an account I don't use. I wan't to close the account, I'm losing too much money for no reason.