1 reviews | Active since Aug 2009

25 Jan 2017, 10:01

ABSA *****ing my Money

<p>on Saturday the 25st of January 2017 i made i R550 withdrawl from the ABSA ATM in ennerdale using my FNB Account as there were no other ATMS around.It sounded tho as if the money was being counted and to my surprice i then recieve a reciept telling me the transaction could not be completed and the funds will be reversed automatically...I thought id give it 48h for the reversal to be done, guess what it is now day number 4 and still the so called automatic refund has not been done.Iv been to my branch (FNB and logged the dispute who then sent the dispute to absa on my behalf....To make matters worse i heard that this might take up to 1week LIKE REALLY that is why i left absa and joined FNB because there just is no sense of urgency with them..Its january the toughest month of the year and to them its nothing i want my money i want it today its your ATM that messed up and iv giving yourll more then enough time which clearly says that the mesage on the staement(Your funds will be reversed automatically) as my understanding of the word aotomatically means i dont have to do anything everything will be done from absas side......That clearly is a lie i think its just a way to prevent people from smashing the ATM a think i need my money asap</p>

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Replies (2)
Absa
Absa's reply25 Jan 2017, 14:35
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

's update26 Jan 2017, 09:39
Reviewer Update

I see that there are now 2 amounts that of 550 taking from my account the very same day from the same atm and only one reversal was done and still know one has been in contact with me instead i just get a mail sayng someone is working on it it is now the 6th day really guys how hard can this be.