1 reviews | Active since May 2016

01 Aug 2017, 14:44

ABSA *****ing money from pensioners

<p>Good day,</p> <p> </p> <p>My 88-year old grandmother lives in a small town called Wolseley. She is a pensioner and gets a small pension. She looks carefully after every cent. She is always very careful and only does the basics at the bank (she does not have internet banking or anything).</p> <p> </p> <p>When she received a bonus during the month of June of R5000 (which is a LOT of money for her), an inside job in the bank took place and the full amount of R5000 was ******. Subsequently her son assisted her in lodging a ***** case, getting a case number after going to the police and doing everything that is necessary for my grandmother to be reimbursed. </p> <p> </p> <p>After everything was submitted, Mr Elson Mashaba from the ***** department informed her that only half of her money would be reimbursed (despite the fact that it was an inside-job in Absa Wolseley).</p> <p> </p> <p>This is simply unacceptable that ABSA *****s money from pensioners.</p> <p> </p> <p>Regards</p> <p>Tinus Potgieter</p>

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Replies (2)
Absa
Absa's reply02 Aug 2017, 11:29
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd

's update04 Aug 2017, 14:47
Reviewer Update

Nobody has contacted me in this regard - is this the normal response time?