ABSA *****ing money

On 24 March 16 I paid my nanny''s salary into her ABSA account, not knowing that her account was closed. I immediately called the ABSA call centre and the lady assured me the money would bounce back into my ABSA account after 10 working days. On 07 April 16 - 10 day later after receiving nothing - I called client services once again. This time the gentleman told me to email the Digital ABSA email address with the account details, which I promptly did. Below is the response I received, not acceptable.<br> <br> <br> Dear J Thomas<br> <br> Thank you for your request.<br> <br> Please be advised that we are unable to assist you with your request. <br> <br> Due to the stipulations of the Banking Code of Practice, we cannot do a correction without the consent of the account holder who received the payment or when there is insufficient funds in the account.<br> <br> You have to contact the third party directly to make arrangements to get your payment back. <br> <br> This is to confirm that your request has been withdrawn from our side.<br> <br> Should you require any other assistance or information, please email our Absa email Services at [Email Removed] <br> <br> <br> Eulanda Stuurman<br> Disputes<br> Customer Resolution<br> Absa Service Centre<br>