IM
Ian M

1 reviews | Active since Mar 2019

13 Mar 2019, 11:49

ABSA *****ing and bad services

I had taken out a loan from Absa as normally as it happens. How ever i defaulted on paying the account as I lost my Job.

In Feb 2019 i managed to get the full monies to settle the account which i did in cash. The same day as other monies were releasted in my account, absa debped my account of over R5000 for the same loan. As I was handed over for not paying i had to work through the lawers to recieved the refund of my monies.

I was contacted on Tuesday 12 of march that the order to refund me was given and I should recieve my money that Absa took, in 7 to 14 days( already been waiting over 6 working days). To day the 13th of march i get a phone call that i must first produce my bank statments before further actions are taken.

I find this to be very unfare as I must pay more for Absa making a **** up.

On top of it all their was no supervisor available when I requested to speack to one...

Absa finds any way to take monies from their clients.

0
Replies (2)
Absa
Absa's reply13 Mar 2019, 13:21
Official
 Dear Client
 
 Thank you for bringing this matter to our attention. We will investigate the matter and provide feedback once the matter has been resolved. 

Regards
 Vanessa Crowe
 Group Customer Care
 Absa Bank Ltd 

Best regards,

Absa
Absa's reply13 Mar 2019, 16:41
Official
 Good day Mr Marshall,  I am Vanessa Crowe and I will be facilitating your case. Please use the following reference number: ***.This confirms that an incident has been logged. My email address is *** or you can reach me on *** if you need any further details. 

Best regards,