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natasha W

1 reviews | Active since Aug 2011

25 Oct 2022, 09:17

absa ***** money

I requested duplicate copies of my natis document, threw absa and after 2 weeks of no feedback and constant calling to find out where the documents are i was told they cannot help me, wont refund me my money or give me the document. im still waiting for the so called team leader to give me feedback on my refund, absa is *******.

0
Replies (3)
Absa
Absa's reply25 Oct 2022, 10:32
Official
Dear Natasha Wooldridge Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically.   The reference number for your complaint is C-***2. Kind regards,Group Customer CareRezona Louw
nW
natasha W's update25 Oct 2022, 10:42
Reviewer Update
Please don't make promises you can't keep I have been told numerous times I will get a call back with feedback and nothing happened. Absa has wasted 2 weeks of my time waiting for these documents. Absa has *****ed me over by wasting my time as I needed these documents urgently. You can't give me the document and I'm flying out the country and needed those documents so thank you for *****ing me over absa. Your service is pathetic. I even escalated it to george and still no response.
Absa
Absa's reply25 Oct 2022, 15:22
Official
Dear Natasha Wooldridge Thank you for your posting.

Please refer to our email sent to your personal email address. Kind regards,Group Customer CareRezona Louw