ABSA "*****" from customers with unauthorised bank charges and DRAGONPASS

This is now my second complaint with very little action taken by ABSA. I pay a monthly amount in order not to pay for individual internet transfer fees however ABSA started deducting fees, which they admit is incorrect but have not refunded me since this started, as far as I can tell at least 3 months ago. I have been emailing Nelisiwe Mthembu asking for answers - but she doesn't respond. ABSA is *****ing from small amounts of money from their customers and when queried you are sent from one department to another. I have threatened in the past to move my account (but haven't due to the inconvenience of moving debit orders etc). But my mission next weekend is to move EVERYTHING - my platinum account, my husbands platinum account, our savings, our investment and our home loan. ABSA don't care because they think they have enough customers!