ABSA - stay away from them at all costs!

I’m handling an Estate and have been battling to get finalisation for a colossal SEVEN weeks. Seven weeks to do something that took two other banks a couple of days. Every agent I talk to just gives me the same braindead rhyme: “I can confirm the case is still with FICA”.

This has been going on for weeks and weeks.

How does it take weeks to FICA a couple documents? It’s just plain and simple unacceptable. The other banks also have backlogs, but they are able to process so incredibly efficiently within mere days. It boggles my mind how useless ABSA is.

No managers are calling me back in the NDE (National Deceased Estates) despite requesting mutliple times. I have zero recourse since the agents are completely unhelpful and escalations are useless.

This is EXACTLY like dealing with an *********** and ******* government institution. A sad day to be surprised by a non-state owned enterprise having such profoundly bad service.

All I want is for the one account to be closed and monies to be transferred so I never have to deal with ABSA again in my existence on this planet.

Every single touchpoint informs an impression on a customer, and based on this I vow to never open an ABSA account, nor for any of my employees, associates, children or grand children. If this is how you treat cases, I don’t even want to know how your clients get treated. Having zero recourse for service levels is the beginning of the end, especially a company with such bad service levels. I would rather keep my money in a mattress than give it to ABSA, incompetence CANNOT be tolerated.

Absolutely disgraceful to be happy with this service level. TCF should come to mind.