JG
John G
1 reviews | Active since Aug 2018
07 Mar 2023, 08:55
ABSA Statement download or email *****.
I am trying to email or download archive statements from my account. Each tome I download or email a statement then I am charged bye ABSA. I requested a few statements but did not receive the statement for the account that I requested. I receive a statement for the incorrect month or for a moth that I have already downloaded. This is intentional ********** activity. Do not bank with ABSA. I will close my account and advise everyone I know nt to bank with ABSA. ABSOILUTLY DISGUSTING BEHAVIOUR ON A PENSIONER'S ACCOUNT.
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Replies (2)
Absa's replyOfficial
07 Mar 2023, 09:03Dear John Gouveia.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Absa's reply07 Mar 2023, 09:03
Official
Dear John Gouveia.
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology. I will review and provide you with my specific contact details as well as the expected timeframe for further feedback/resolution via email or by making contact with you telephonically. The reference number for your complaint is C-***5 Kind regards,Group Customer CareRezona Louw
Absa's replyOfficial
09 Mar 2023, 12:15 Dear John Gouveia
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with your correct ID or account number by close of business 09 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with your correct ID or account number by close of business 09 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
Absa's reply09 Mar 2023, 12:15
Official
Dear John Gouveia
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with your correct ID or account number by close of business 09 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw
We refer to your complaint posted on Hellopeter.
Please accept our sincere apology for any inconvenience caused.
The reference number for your complaint is C-***5.
Kindly provide our office with your correct ID or account number by close of business 09 March 2023, to ensure effective investigation and feedback.
Kind regards,Group Customer CareRezona Louw