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Deon O

1 reviews | Active since Mar 2009

16 Sept 2016, 13:21

ABSA Standton like home affairs

<p>Went to collect a credit card at the Sandton ABSA branch, when I got there it was PACKED. I took a ticket and then asked the assistant how long I would have to wait. I was told that it would take some time due to issues they were experiencing. I then called the call centre to advise them that I would no longer require the card and that my account should be removed. After speaking to a consultant I was told that there was a problem with the system and that I would have to wait for someone else. I waited and waited and waited and then put the phone down.</p> <p>Please be advised that I am no longer interested in having anything to do with your useless bank and you are to remove my account from your system.</p>

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Replies (1)
Absa
Absa's reply16 Sept 2016, 14:07
Official

We apologise for the manner in which this matter was handled and for the inconvenience caused.

One of our resolution consultants will contact you and assist. Do expect communication soon.

Regards,

The Virgin Money Team