ABSA Staff ********* & Exploitative

My father passed away 3 months ago and had a policy and bank account with ABSA. I accompanied my mother to put in the claim for the policy (however she conducted the actual meeting alone), the lady assisting her at our nearest branch opened a new account for her and a new policy without her consent, every document she looked at on the day and signed she understood to be related to the claim we were there for, it became clear nearing the meeting with her that she opened a new account for her, which she has since requested be cancelled. It is also now clear there is a new policy in her name, as she keep getting messages about it and attempts to collect instalments. This is some of the most ********* and disgusting abuse and exploitation of customers. Further to that, all these months later there are still outstanding policy monies which were paid out to my father's bank account, which ABSA subsequently closed. My mother has already made the request to have the monies transferred to her account at the branch and submitted the relevant documents for same, and has been waiting since for the monies to reflect, nothing, just being sent around without any real assistance. Such a disgusting disgusting institution, that treats people at their worst with disdain and ********** behavior.