Absa staff rude and does not go the extra mile

I have been to numerous Absa banks to enquire about a reserved amount held on my account. No one could assist me. I also emailed 1 staff member about my enquiry and all I asked was for contact details to who I can contact. Up till today no response via email. I than phoned the staff member and was quite rude to me. Assisting I come into the branch. I believe whether you and walk in client or a telephonic client we all should be treated fairly and with respect. I also emailed 2 staff members to load a beneficiary on my acc. Still waiting for a response from them. Absa’s does not care about their clients any more. Service is really gone down the drain. What happened of going out of your way to assist clients. What happened to first impressions. What happened to go the extra mile and solve the problem and not just pass the buck. Very bad service lately