Absa staff no idea how to handle Virgin Card terminations

Virgin Money is closing their Credit Card offering. It happens. I politely go into an Absa branch to close the account. No one has informed the Absa front line staff of a process. A very helpful gent looked up the call centre number using google (so no in house education there either) and dialled it for me. I proceeded to listen to how important my call was and that they are experiencing high volumes for 8 minutes until I just gave up. I now eagerly await a snotty message about how i am overdrawn thanks to the accruing fees.