ABSA STAFF NEED TRAINING

After changing my daughter's student account to a normal account, and please note she is 21, because someone thought they had the authority to do so we had to go into a branch to question this decision. On day one the gent who assisted us at the Lambton brance definitely didnt know how to work with customers. He had a very 'cold' approach. Not helpful at all. We had to go back the next day and We then had to reopen a student account. We had to pay R70 for a new card, which makes no sense as there was nothing wrong with the original 'card', because ABSA thinks that makes sense or the agent doesn't know how to just do these things on her system. We spent almost 2 hours in total from entering to exiting to rectifying an internal issue. There was one agent working while her 'supervisor ' maybe, Alice was on her cellphone and then chatting to an elderly lady and a branch 'visitor' about non work related issues. We were told to give it a few hours and the account will be linked to the new card. 24 hours later we had to start phoning around as the account was not linked. Then 1 week later, 3 calls to the call center and close to an hour airtime the problem was not resolved. Finally we were assisted by Phumzile Manana. Well this lady was able to assist, advise and even gave us her email address in order to try to resolve the issue should it persist. She picked up that the other agents never picked up or maybe never bothered looking at. The card was bever activated. Nothing worked. The banking app didn't work. The card never showed a balance and we were unable to make any transactions. Pathetic ABSA. Lucky for you, you have Phumzile Manana!