LW
Louis W

1 reviews | Active since May 2016

02 Mar 2017, 17:00

ABSA staff *********** in George York street

<p>App**** for a credit card account. Have cheque account, two home loans and fixed deposit with them. Promised card will be available in 4 days. After 10 days I phoned and left a message. N one phoned. Phoned again next day where upon I was phoned to tell me they will find out what happened to my card and phone me. No one phoned and 6 hours later I went to the bank. Ask for a manager who said she will find out about my card and disappeared. I was the sent to the person who initially helped me. He then started waffling about saying I did not qualify for the limit I asked but failed to tell me for what lower limit I qualified. I got hte impression nothing was done about my application.</p>

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Replies (1)
Absa
Absa's reply03 Mar 2017, 13:02
Official

Dear Customer


Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.

Kind regards

Daphne Le Grange

Group Customer Care

Absa Bank Ltd