ABSA staff ***********

Very disappointed in ABSA bank Westgate. Went there on 30/04/2018 to enquire about a cheque deposited with special clearance and was told that there was no special clearance request on cheque. I noted afterwards on my bank statement it reflect as "deposit special clearance" and that a special clearance fee was also deducted. I went back today and first consultant advised me to request the depositor to refund the special clearance fee. How on earth is it the depositors problem if the cheque is not cleared? The second consultant advised that there is special clearance on the cheque but can also not advise when the cheque will in fact be cleared. I have now received 3 different stories and do not know what the correct version is and obviously require my funds urgently hence the reason why I requested special clearance in the first place.