DP
Dillon P
1 reviews | Active since Dec 2015
01 Dec 2015, 09:24
ABSA Staff ***********
Mid October i called ABSA Homeloans to increase mt debit order. From R3500 to changed it to R4000. End October i was surprised as i was debited R3500 and R4000. I called in and i was told that the previous agent who changed the debit order had not deleted the first debit order. i accepted this excuse and i was refunded. thinking all was fixed was ok with a mistake, last night i was double debited again.<br> <br> How does Absa make the same mistake again by not deleting the initial debit order. This has been costing me money on bank charges and telephone expenses as well.<br> <br> Very disappointed in Absa for being so ***********
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Replies (1)Absa's replyOfficial
01 Dec 2015, 16:21Hello DillonJP,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
Absa's reply01 Dec 2015, 16:21
Official
Hello DillonJP,
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Dear Customer
Thank you for bringing this matter to our attention. We will investigate the matter and furnish feedback shortly.
Kind regards
Daphne Le Grange
Group Customer Care
Absa Bank Ltd
Best regards,
