ABSA staff incompetence

My request to unblock my ABSA Woolworths credit card was not accessed to. I've been sent from pillar to post by both Woolworths and ABSA since the 15 February 2020. On 15 February I reported the matter at the Randburg ABSA branch and was told someone will call me and unblock the credit card. Between Sunday and Monday I called the call centre without success from staff. Yesterday I went back to the ABSA branch Randburg where a different staff member told me they can't help me because they just deal with PIN reset on Woolworths credit cards. She advised me to visit a Woolworths store. I went to Woolworths at ORT Tambo airport and was told their phones are not working so they can't call their call centre.. I used my phone to contact the call centre and I spent 45 minutes holding on. Eventually one Raquel Doshof from ***** department told me they can't trace the person who block6my card. Again I was promised someone will call me which never happened till now. I'm disgusted to say the least