Absa staff give the bank a bad name with them being so incompent

Very bad service once again bring my issue to hello Peter the last time surly did not help a agent Rezona Louw emailed me to send her my complaint I did explain my absa account is put on hold absa requested for a proof of payment for the account to be unblocked after me sending her my ID number and my account details and the proof of payment she tell me I'm not a absa client I must go to capitec if I am not a absa client why do I have a account card and why is my absa account blocked