ABSA STAFF EXTREMELY RUDE!

On Saturday, 21st August 2021 at 9.15am, I called the number 0800-11-11-55 and spoke to a woman named Monique. The reason for my call was to assist one of my staff members to cancel her Absa cards which she had lost. I was assisting her as she is a senior citizen who unfortunately is not highly educated. Monique was EXTREMELY rude, and seems to enjoy shouting at Absa customers. She did cancel the cards, but the telephonic experience that I had to endure was nothing less than disgusting. This person should not be in any customer service department, but rather work in the ba*****t where she has no contact with Absa clients! I sincerely hope that Absa will take the time to listen to the recorded telephone call and follow it up accordingly.