ABSA STAFF DONT MAKE AN EFFORT!!!

I have just had the worst and most pathetic experience with ABSA bank. I am a client of ABSA, I have a cheque account, investment and credit card with ABSA. I now want to make an investment in the name of our Family Trust and require information wrt interest rates. The banker at the ABSA Wilkoppies branch referred me to the business banking offices and gave me their Tel no. ***. I phoned this number and was transferred to the Business banking section and spoke to Elaine who could not assist me, she then transferred me to the Investment Department and there I spoke to Dineo, she could also not assist me and transferred me to another department and there I spoke to Tareek???, he could not assist me and transferred me to another department and there I spoke to Mohlale and he had a looooongg story and could not assist me. After spending 30 minutes on my cellphone and having no success. I have come to the conclusion the ABSA staff are not equipped to transfer a call successfully to the relevant department and do not mind to lose business. What a shame!!!!!