ABSA STAFF CLUELESS

I have been Absa client for over 10 years but when something happens with their name attached to it they do not have an answer for me.

On 6 Sep 2018 a credit card enquiry was done on my credit report without my permission (Enquirer Absa Card , Absa Bank Ltd, ********** 639 as listed on my credit report)

On 7 Sept 2018 i went to absa branch Kollonade and i was no one in the branch could tell who did the enquiry.

We called the credit card department and spoke to Lusinda and she couldn't tell or see who did the enquiry.

I then called absa ***** department and explained my story to a guy called Beloved and he couldn't tell who did my enquiry or could not even be bothered to at least investigate this number ********** 639 as it is the number of the enquirer on my credit report, Enquirer being Absa Card Absa Bank Ltd.

My point is no one at Absa is equipped to deal with such a matters and that is really concerning if Absa name is attached to the matter.

Finally a gentleman by the name of Curtis in General Enquiry department told me the number belonged to Virgin Money Card.

Now what I want to know is why is Absa giving my personal details to Virgin Money Card and WHY WAS CREDIT CARD ENQUIRY DONE ON MY NAME WITHOUT MY PERMISSION? IS THIS *****?

I AM REALLY DISAPPOINTED IN ABSA FOR THIS AND CONSIDERING LEAVING THEM.