AL
Altus L
1 reviews | Active since Oct 2019
14 Apr 2020, 14:15
ABSA spuriously threatens clients during lockdown.
ABSA sent out an SMS that threatens to give me a bad credit record if I don't make immediate payment on my credit card account. SMS sent out 14 April 2020, 13:51. I have the following problems: 1) The SMS doesn't reference the account number (I have more than one). 2) All my credit card accounts are in the green. 3) I resent being threatened by my bank, especially during lockdown, and especially as their information is wrong, and especially as I have been a client for more than 30 years, and was never in arrears. One more stupid error by a stupid bank.
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Replies (1)Absa's replyOfficial
14 Apr 2020, 17:00Dear Altus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
Absa's reply14 Apr 2020, 17:00
Official
Dear Altus Thank you for bringing this unfortunate matter/incident to my attention and please accept my sincere apology . I will review and provide you with my specific contact details as well as your unique complaint reference number, and an expected timeframe for further feedback/resolution via email or making contact with you telephonically Kind regards,Lebogang Mashiane Group Customer Care
